PALMA Support Privacy Notice

When you contact our customer support through FreshDesk, we process certain personal data about you in order to handle your request.

What data we collect

We may process the following information you provide or that is generated when using our support system:

• Your name
• Your e-mail address
• The content of your support request
• Technical information such as your IP address (for security logging)

Purpose and legal basis

We process your personal data for the purpose of handling and responding to your support inquiries.

• The legal basis for processing is legitimate interest in providing effective customer support, and/or performance of a contract if your request relates to a contract with us.
• IP addresses are processed to ensure the security of the systems.

International data transfers

Our support system (FreshDesk, provided by Freshworks Inc.) is hosted in the United States. This means your personal data may be transferred outside the EU/EEA. Such transfers are safeguarded by the European Commission’s Standard Contractual Clauses (SCCs) and additional security measures, as required by GDPR.

Retention

We keep your support requests for as long as necessary to resolve your issue and in line with our general retention policy.

Your rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability
• Lodge a complaint with your supervisory authority

Contact

If you have questions about how we process your personal data, please contact us at:
Modular Management

eMail: PALMA team

Postal: Modular management Group AB, "Privacy", Kungsgatan 56, 111 22 Stockholm, Sweden